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Golden Rules of Goal Setting
Five Rules to Set Yourself Up for Success
Have you thought about what you want to be doing in five years' time?... Are you clear about what your main objective at work is at the moment?... Do you know what you want to have achieved by the end of today?
If you want to succeed, you need to set goals. Without goals you lack focus and direction. Goal setting not only allows you to take control of your life's direction; it also provides you a benchmark for determining whether you are actually succeeding. Think about it: Having a million dollars in the bank is only proof of success if one of your goals is to amass riches. If your goal is to practice acts of charity, then keeping the money for yourself is suddenly contrary to how you would define success.
To accomplish your goals, however, you need to know how to set them. You can't simply say, "I want" and expect it to happen. Goal setting is a process that starts with careful consideration of what you want to achieve, and ends with a lot of hard work to actually do it. In between there are some very well defined steps that transcend the specifics of each goal. Knowing these steps will allow you to formulate goals that you can accomplish.
Here are our Five Golden Rules of Goal Setting:
The Five Golden Rules
Rule #1: Set Goals that Motivate You When you set goals for yourself, it is important that they motivate you: this means making sure that they are important to you, and that there is value in achieving them. If you have little interest in the outcome, or they are irrelevant given the larger picture, then the chances of you putting in the work to make them happen are slim. Motivation is key to achieving goals.
Set goals that relate to the high priorities in your life. Without this type of focus, you can end up with far too many goals, leaving you too little time to devote to each one. Goal achievement requires commitment, so to maximize the likelihood of success, you need to feel a sense of urgency and have an "I must do this" attitude. When you don't have this, you risk putting off what you need to do to make the goal a reality. This in turn leaves you feeling disappointed and frustrated with yourself, both of which are de-motivating. And you can end up in a very destructive "I can't do anything or be successful at anything" frame of mind.
Tip:
To make sure your goal is motivating, write down why it's valuable and important to you. Ask yourself, "If I were to share my goal with others, what would I tell them to convince them it was a worthwhile goal?" You can use this motivating value statement to help you if you start to doubt yourself or lose confidence in your ability to actually make the goal happen.
Rule #2: Set SMART Goals
You have probably heard of "SMART goals" already. But do you always apply the rule? The simple fact is that for goals to be powerful, they should be designed to be SMART. There are many variations of what SMART stands for, but the essence is this – goals should be:
Specific
Measurable
Attainable
Relevant
Time Bound
Set Specific Goals
You goal must be clear and well defined. Vague or generalized goals are unhelpful because they don't provide sufficient direction. Remember, you need goals to show you the way. Make it as easy as you can to get where you want to go by defining precisely where you want to end up.
Set Measurable Goals
Include precise amounts, dates, etc in your goals so you can measure your degree of success. If your goal is simply defined as "To reduce expenses" how will you know when you have been successful? In one month's time if you have a 1% reduction or in two years' time when you have a 10% reduction? Without a way to measure your success you miss out on the celebration that comes with knowing you have actually achieved something.
Set Attainable Goals
Make sure that it's possible to achieve the goals you set. If you set a goal that you have no hope of achieving, you will only demoralize yourself and erode your confidence.
However, resist the urge to set goals that are too easy. Accomplishing a goal that you didn't have to work hard for can be anticlimactic at best, and can also make you fear setting future goals that carry a risk of non-achievement. By setting realistic yet challenging goals, you hit the balance you need. These are the types of goals that require you to "raise the bar" and they bring the greatest personal satisfaction.
Set Relevant Goals
Goals should be relevant to the direction you want your life and career to take. By keeping goals aligned with this, you'll develop the focus you need to get ahead and do what you want. Set widely scattered and inconsistent goals, and you'll fritter your time - and your life - away.
Set Time-Bound Goals
You goals must have a deadline. Again, this means that you know when you can celebrate success. When you are working on a deadline, your sense of urgency increases and achievement will come that much quicker.
Rule #3: Set Goals in Writing
The physical act of writing down a goal makes it real and tangible. You have no excuse for forgetting about it. As you write, use the word "will" instead of "would like to" or "might". For example, "I will reduce my operating expenses by 10% this year", not "I would like to reduce my operating expenses by 10% this year." The first goal statement has power and you can "see" yourself reducing expenses, the second lacks passion and gives you an excuse if you get sidetracked.
Tip 1:
Frame your goal statement positively. If you want to improve your retention rates say, "I will hold on to all existing employees for the next quarter" rather than "I will reduce employee turnover." The first one is motivating; the second one still has a get-out clause "allowing" you to succeed even if some employees leave.
Tip 2:
If you use a To Do List, make yourself a To Do List template that has your goals at the top of it. If you use an Action Program (see Mind Tools' Make Time for Success! course), then your goals should be at the top of your Project Catalog.)
Post your goals in visible places to remind yourself every day of what it is you intend to do. Put them on your walls, desk, computer monitor, bathroom mirror or refrigerator as a constant reminder. You can even post them in the Mind Tools Career Excellence Club forum, and share them with other members for added motivation.
Rule #4: Make an Action Plan
This step is often missed in the process of goal setting. You get so focused on the outcome that you forget to plan all of the steps that are needed along the way. By writing out the individual steps, and then crossing each one off as you complete it, you'll realize that you are making progress towards your ultimate goal. This is especially important if your goal is big and demanding, or long-term. Read our article on Action Plans for more on how to do this.
Mind Tools on Goal Setting:
Goal Setting Main Page
Personal Goal Setting
Locke's Goal Setting Theory
Golden Rules of Goal Setting
Backward Goal Setting
Making New Year Resolutions
Using Well-Formed Outcomes in Goal Setting
Rule #5: Stick With It!
Remember, goal setting is an ongoing activity not just a means to an end. Build in reminders to keep yourself on track, and make regular time-slots available to review your goals. Your end destination may remain quite similar over the long term, but the action plan you set for yourself along the way can change significantly. Make sure the relevance, value, and necessity remain high.
Key Points
Goal setting is much more than simply saying you want something to happen. Unless you clearly define exactly what you want and understand why you want it the first place, your odds of success are considerably reduced. By following the Five Golden Rules of Goal Setting you can set goals with confidence and enjoy the satisfaction that comes along with knowing you achieved what you set out to do.
So, what will you decide to accomplish today?
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The company line at the Justice Department and the Secret Service is that informants go bad all the time, and that there was nothing special about Gonzalez’s case. As Peretti put it, “You certainly feel anger” — but “you’re not doing your job if you fall into the trap of thinking the criminal you’re working with is your best friend.” The agent in charge of the Criminal Investigative Division at the Secret Service told me: “It’s unfortunate. We try to take measures. But it does happen. You need to deal with criminals to get other criminals. Albert was a criminal.”
Heymann lauds how the Secret Service handled things. “When you find out one of your informants has committed a crime,” he said, “you can hide the fact, which unfortunately does happen from time to time. You can play it down — soft-pedal it, try to make it go away. Or you can do what I think the Secret Service very impressively did here, which is to go full bore.” He said that after Gonzalez became a suspect, “the size of the investigation, the amount of assets, all increased significantly. That reflects enormous integrity.”
But Gonzalez did have friends in the government, and there is no question some of them feel deeply betrayed. Agent Michael was the most candid with me about this: “I put a lot of time and effort into trying to keep him on the straight and narrow and show him what his worth could be outside of that world, keep him part of the team. And he knows that, and he knew what good he could have done with his talent.” He continued, “We work with a million informants, but for me it was really tough with him.”
After his sentencing, Gonzalez was transferred from Wyatt to the Metropolitan Detention Center in Brooklyn (before ultimately ending up in a prison in Michigan). Situated between a loud stretch of the Brooklyn-Queens Expressway and Gowanus Bay, M.D.C. is brutal, even for a prison. Populated by hardened offenders, it is among the last places a nonviolent government informant would want to be. “The place is terrible,” Agent Michael said. “But you know what? When you burn both ends of the candle, that’s what you get.” Even Gonzalez was impressed by the government’s indifference to his comfort. He says he always knew it would stick it to him somehow, “but I never thought it would be this badly.”
“I’ve been asking myself a lot why didn’t I ever feel this way while I was doing it,” Gonzalez told me, when I spoke with him in June. An inmate at M.D.C. who didn’t like informants had recently threatened to kill him, he said. It was his 29th birthday, and the 5th birthday of his nephew. Gonzalez’s sister wanted to bring her son to New York to visit, but Gonzalez told her not to. “I didn’t want him to get scared, seeing me in here,” he told me. Instead, Gonzalez was spending the day reading a biography of Warren Buffett.
I asked him how he felt when he thought about people like Agent Michael and Peretti. “They’re part of the betrayals,” he said.
During the legal proceedings, the court ordered Gonzalez to undergo a psychological evaluation. “He identified with his computer,” the report reads. “It is hard, if not impossible, even at the present for Mr. Gonzalez to conceptualize human growth, development and evolution, other than in the language of building a machine.”
As we spoke, Gonzalez recalled how he first became obsessed with computers as a child. “I remember so many times having arguments with my mother when she’d try to take the computer power cord from me, or she’d find me up at 6 a.m. on the computer when I had to be at school at 7:30. Or when I’d be out with [my girlfriend] and not paying any attention to her because I’d be thinking about what I could do online.”
He reflected on his days with Shadowcrew, and on his decision to help the government. “I should have just done my time in 2003,” he said. “I should have manned up and did it. I would be getting out about now.”
James Verini is a writer in New York. This is his first article for the magazine
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Goto The Great Cyberheist - 10
Operation Get Rich or Die Tryin’ unraveled fast. Christopher Scott’s home and Gonzalez’s condo were raided simultaneously. Agents seized Scott, along with nine computers and 78 marijuana plants; in Gonzalez’s place they found various designer drugs and a half-asleep Patrick Toey. Toey was flown to Boston to testify before a grand jury. He directed Heymann and Peretti to the e-gold and WebMoney accounts and to servers located abroad. The servers eventually led them to Watt, who returned to his Greenwich Village apartment to find agents and a battering ram awaiting him. The Gonzalezes’ home was raided, but Albert was not there.
Peretti knew that if they didn’t find him soon, he would disappear. “Albert had said during Firewall how afraid he was of spending any time in prison,” she said. “I knew he’d be gone the next day.”
They found him at 7 in the morning on May 7, 2008, when agents rushed into his suite at the National Hotel in Miami Beach. With him were a Croatian woman, two laptops and $22,000. Over time, he started talking. Months later, he led Secret Service agents to a barrel containing $1.2 million buried in his parents’ backyard. Attorney General Michael Mukasey himself held a news conference in August 2008 to announce the indictment. “So far as we know, this is the single largest and most complex identity-theft case ever charged in this country,” he told reporters. Gonzalez’s attorney assured him the government’s case was weak. Electronic evidence often didn’t hold up, he said.
That was before attorneys for Heartland Payment Systems Inc., in Princeton, N.J., called Peretti in early January 2009. One of the largest card-payment processors in the country, Heartland, which services about a quarter of a million businesses, had been hacked. But not just hacked — owned in a way no company had ever been owned. As Peretti would soon learn from Gonzalez, he had helped the two Eastern European hackers, Annex and Grig, slip into Heartland via SQL injection. By the time Heartland realized something was wrong, the heist was too immense to be believed: data from 130 million transactions had been exposed. Indictments were brought against Gonzalez in New Jersey, New York and Massachusetts (where the cases were eventually consolidated). At a loss for anything else to say, Gonzalez’s attorney told a reporter: “He’s really not a bad guy. He just got way in over his head.”
On May 18, 2008, Jonathan James shot himself in the head. He left a suicide note saying he was convinced the government would try to pin Gonzalez’s crimes on him because of the notoriety James had gained as a teenage hacker.
AT HIS SENTENCING in March, Gonzalez, who pleaded guilty to all charges, sat almost motionless. As far as I saw, he didn’t once look back at the gallery in the federal courtroom in Boston, where his mother sat stoically while his father wept into a handkerchief as Gonzalez’s sister consoled him. Nor did he glance at Heymann, as he told the court that Gonzalez had committed the worst computer crimes ever prosecuted; nor at Peretti, nor his old colleagues from the Secret Service, who also sat in the gallery. Gonzalez just leaned forward and peered straight ahead at the judge, as though — the set of his head was unmistakable — staring intensely at a computer.
He spoke just once, a few sentences at the end. “I blame nobody but myself,” he said. “I’m guilty of not only exploiting computer networks but exploiting personal relationships, particularly one that I had with a certain government agency who believed in me. This agency not only believed in me but gave me a second start in life, and I completely threw that away.” Accounting for time served and good behavior, Gonzalez is expected to get out of prison in 2025.
In May, Toey began a five-year sentence, and Scott started a seven-year sentence. Yastremskiy was given 30 years in a Turkish prison, a fate apparently so grim he’s lobbying to be extradited to the U.S. so he can be imprisoned here. Watt, who maintains that he was never fully aware of what Gonzalez wanted to use his software for, and who refused to give information on Gonzalez to the grand jury or prosecutors, was sentenced to two years.
According to Attorney General Eric Holder, who last month presented an award to Peretti and the prosecutors and Secret Service agents who brought Gonzalez down, Gonzalez cost TJX, Heartland and the other victimized companies more than $400 million in reimbursements and forensic and legal fees. At last count, at least 500 banks were affected by the Heartland breach. But the extent of the damage is unknown. “The majority of the stuff I hacked was never brought into public light,” Toey told me. One of the imprisoned hackers told me there “were major chains and big hacks that would dwarf TJX. I’m just waiting for them to indict us for the rest of them.” Online fraud is still rampant in the United States, but statistics show a major drop in 2009 from previous years, when Gonzalez was active
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Then, in 2007, attorneys for Dave & Buster’s called the Secret Service. That company, too, had been breached, but this was different. The thieves had managed to access its point-of-sale system. By that summer, Peretti and Heymann had huge amounts of data, lots of potential leads and no clue as to whom they were chasing. “For the first six to nine months, it was tiring, exhaustive, thorough,” Heymann told me. “I’d like to tell you it was also brilliant and incisive and led to the key lead, but it wasn’t.” They were in desperate need of a break.
They finally got one, courtesy of Peretti’s old friends at the Secret Service. For two years, it turned out, an undercover agent in its San Diego office had been buying card dumps from Maksym Yastremskiy, Gonzalez’s fence. The agent traveled to Thailand and Dubai to meet with the Ukrainian, and in Dubai he furtively copied the hard drive in Yastremskiy’s laptop. Technicians at the Secret Service combed through it and discovered, to their joy, that Yastremskiy was a meticulous record keeper. He had saved and catalogued all of his customer lists and instant messages for years. In the logs, they found a chat partner who appeared to be Yastremskiy’s biggest provider of stolen card data. But all they had for the person was an I.M. registration number — no personal information.
In July 2007, Yastremskiy was arrested in a nightclub in Turkey, and the Secret Service turned up a useful lead. The anonymous provider had asked Yastremskiy to arrange a fake passport. One of the provider’s cashers had been arrested, and he wanted to get his man out of the United States. The only problem: he didn’t say where the casher had been arrested.
So agents phoned every police station and district attorney’s office around the country that had made a similar arrest or brought a similar case. After weeks of these calls, their search led them to a prison cell in North Carolina, where Jonathan Williams was being held. He had been arrested with $200,000 in cash — much of which had been intended for Gonzalez — and 80 blank debit cards; the local authorities hadn’t linked him to a larger criminal group, and they couldn’t have known about Gonzalez. The Secret Service agents plugged in a thumb drive in Williams’s possession at the time of his arrest and found a file that contained a photograph of Gonzalez, a credit report on him and the address of Gonzalez’s sister, Maria, in Miami. (He was also arrested with a Glock 9-millimeter pistol and two barrels for the gun, one threaded to fit a silencer.) The file was “a safety precaution, in case [Gonzalez] tried to inform on me,” Williams told me from prison in June. Officials then traced packages Williams had sent to the post-office box in Miami. This led the Secret Service to Jonathan James. They pulled James’s police records and found that in 2005 he was arrested by a Palmetto Bay, Fla., police officer who found him in the parking lot of a retail store in the middle of the night. The officer didn’t know why James and his companion, a man named Christopher Scott, were sitting in a car with laptops and a giant radio antenna, but she suspected they weren’t playing World of Warcraft.
The real eureka moment came when Secret Service technicians finally got the I.M. registration information for whoever was providing Yastremskiy with bank-card data. There was no address or name, but there was an e-mail address: soupnazi@efnet.ru. It was a dead giveaway to anyone who knew Gonzalez. Peretti remembers vividly the afternoon in December 2007 when agents called her and told her to come to their office. They sat her down and showed her the e-mail address. “And they looked at me,” Peretti said. “They’ve got 10 agents looking at me. Three minutes passed by, I was sitting there like a dull person. And then I was like, ‘Oh, my God!’ ”
Gonzalez knew the Secret Service was investigating Yastremskiy, but he continued to move databases through him. When I asked Gonzalez why, he said, “I never thought he would leave Ukraine.” The country has no extradition policy with the U.S. But Yastremskiy did leave. “It wasn’t until he got busted,” Gonzalez told me, that he realized his mistake
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Gonzalez had by that point stopped working as an informant, according to the service. Instructions had come down to the Miami field office to start tailing him. Maybe the most valuable cybercrime informant it had ever employed, the key to Operation Firewall, was now being investigated. And the Secret Service wasn’t alone: the F.B.I. was looking into a wireless intrusion at Target’s headquarters that originated at one of its Miami stores. The store, the bureau discovered, was in the line of sight of Gonzalez’s condo, in ideal range for a war-driving antenna.
But Gonzalez wasn’t worried. He was certain he’d covered all his tracks.
KIM PERETTI KNOWS Gonzalez as well as almost anyone in the government. She has worked with him. She has also prosecuted him — though Peretti does not come across as a federal prosecutor. Younger in appearance than her 40 years, she grew up in Wisconsin and is girlish, even bubbly, in person, apt to express frustration with phrases like “Oh, sugar!” Peretti was hired to the Justice Department’s Computer Crime and Intellectual Property Section shortly after 9/11. Peretti made a point of getting to know the agents in the Secret Service’s Electronic Crimes Task Force because she knew that they were, like her, eager to make a name in going after cybercriminals. She lobbied to be assigned to Operation Firewall, and in 2003 she was.
When I met Peretti at a restaurant near her new office in McLean, Va. — she left the government in May to take a job at PriceWaterhouseCoopers — she was wearing a blue skirt suit and designer glasses. “She’s got the whole Sarah Palin eyewear thing going on,” Gonzalez had written to me in a letter, by way of explaining that it wasn’t at all unpleasant being investigated by her. But their relationship goes back further than that. Much of what Peretti knows about cybercrime she learned from working with Gonzalez.
“Albert was an educator,” she said, describing their experience on Operation Firewall. “We in law enforcement had never encountered anything like” him. “We had to learn the language, we had to learn the characters, their goals, their techniques. Albert taught us all of that.” They worked as well together as any investigative team she has been a part of, she said.
When we met, Peretti brought with her a poster-size screen shot of Shadowcrew’s homepage as it appeared the day after the raids. Secret Service technicians had defaced it with a photograph of a shirtless, tattooed tough slouching in a jail cell. The text said, “Contact your local United States Secret Service field office . . . before we contact you!”
By the time she was 35, thanks to Operation Firewall and Gonzalez, Peretti was the Justice Department’s chief prosecutor of cybercrime in Washington. But in 2005, even as she was litigating the Shadowcrew case, she encountered a new cybercrime wave unlike anything that had come before. “The service keeps calling me, saying, ‘We’ve got another company that contacted us,’ ” she said. “The volume was getting bigger and bigger. There was just an explosion.”
In the days before Christmas 2006, the Justice Department and Stephen Heymann, the assistant U.S. attorney in Massachusetts, received a series of frantic calls from TJX’s attorneys. The company had been contacted by a credit-card company, because a rapidly growing number of cards used at Marshalls and T. J. Maxx stores seemed to have been stolen. TJX had examined its Framingham, Mass., servers, and what it found was catastrophic. According to its own account, for about a year and a half, cards for “somewhere between approximately half to substantially all of the transactions at U.S., Puerto Rican and Canadian stores” were believed stolen. It was the biggest theft of card data in U.S. history, and there wasn’t a lead in sight.
“At that point we had quite literally the entire world as possible suspects,” Heymann told me in May, when we met in his office in the federal court building overlooking Boston Harbor. With his father, Philip, a deputy attorney general in the Clinton administration, Heymann teaches courses on criminal law at Harvard Law School. He had been deputy chief of the Massachusetts U.S. attorney’s criminal division and then set up one of the first computer-crime units in the country, so he was well versed in the comparative challenges. “If you’ve got a murder scene, there’s blood, there’s fingerprints. If you have a hacker going into a company, the critical information can be lost the moment the connection is broken. The size of the networks might be so large and so confusing that they’re very hard to understand and search. The people involved may only be known by screen names. Figuring that out is very different from figuring out who Tony the Squirrel is,” he said. Heymann had never seen anything like the TJX breach
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SQL is the lingua franca of online commerce. A hacker who learns to manipulate it can penetrate a company with frightening dependability. And he doesn’t need to be anywhere near a store or a company’s headquarters to do so. Since SQL injections go through a Web site, they can be done from anywhere.
Gonzalez urged Watt and Toey to experiment with SQL. Watt wasn’t interested. “I had objections to what he was doing on a moral level — and on top of that, I took an intellectual exception,” Watt says. “If Albert said we were going to go after the Church of Scientology or Blackwater, I would have dove in headfirst.” Toey, however, said he felt he owed Gonzalez. He began poking around on the sites of businesses that seemed vulnerable — or for which he had a philosophical distaste. “I just didn’t like what they did,” he said of the clothing chain Forever 21. The clothes were poorly made, he said, and the employees poorly paid. “It’s just everything I hate about this country in one store.”
Under the assault of Toey’s expertise and contempt, Forever 21 didn’t stand a chance. “I went to their Web site, and I looked at their shopping-cart software, and within five minutes, I found a problem,” he said, with his customary concision. “Within 10 minutes we were on their computers and were able to execute commands freely. From there we leveraged access until we were the domain administrators. Then I passed it over to Albert.”
What came next was the truly inspired step. Gonzalez focused on TJX in part because it stored old transactions, but he found that many of the cards were expired. He needed a way to get to cards right after customers used them. It was possible, he learned, to breach the point-of-sale terminals at stores, the machines on checkout counters through which you swipe your card at the supermarket, the gas station, the department store — just about anywhere you buy something.
Gonzalez and Toey took reconnaissance trips to stores around Miami to look at the brands and makes of their terminals. He downloaded schematics and software manuals. Earlier, Jonathan Williams visited an OfficeMax near Los Angeles, loosened a terminal at a checkout counter and walked out of the store with it. Hackers working with an Estonian contact of Gonzalez’s hacked into the Maryland-based Micros Systems, the largest maker of point-of-sale systems, and stole software and a list of employee log-ins and passwords, which they sent to Gonzalez.
Now once Toey got him into a system, Gonzalez no longer had to sift through databases for the valuable stuff. Instead, he could go straight to the servers that processed the cards coming from the terminals, in the milliseconds before that information was sent to banks for approval. He tried this on JCPenney, the clothing chain Wet Seal and the Hannaford Brothers grocery chain, in the last instance compromising more than four million cards. His Estonian contact used the technique on Dave & Buster’s. “Every time a card was swiped, it would be logged into our file,” Toey says. “There was nothing anyone could do about it.”
When they pieced together how Gonzalez organized these heists later, federal prosecutors had to admire his ingenuity. “It’s like driving to the building next to the bank to tunnel into the bank,” Seth Kosto, an assistant U.S. attorney in New Jersey who worked on the case, told me. When I asked how Gonzalez rated among criminal hackers, he replied: “As a leader? Unparalleled. Unparalleled in his ability to coordinate contacts and continents and expertise. Unparalleled in that he didn’t just get a hack done — he got a hack done, he got the exfiltration of the data done, he got the laundering of the funds done. He was a five-tool player.”
Gonzalez and Toey were returning from a trip to Toys “R” Us to check out its terminals one afternoon in the spring of 2008 when a sports car with tinted windows pulled up behind them at a red light. Gonzalez became suspicious and turned into a bus lane. The sports car followed. When the light turned green, Gonzalez didn’t move. The car didn’t move. After waiting for minutes, in a static game of chicken, car horns blaring, Gonzalez suddenly accelerated into oncoming traffic before doing a U-turn and turning into an alley. The pursuing car flew by, Gonzalez pulled out behind him, sped up alongside the car and peered inside. Gonzalez and Toey made out a police light on the dashboard. It was a surveillance car
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